Keep the new deal distinct
A battery upgrade may introduce a new sales agreement, financing, equipment warranty, and installation scope. Keep those documents separate from the original solar purchase while also checking how the agreements interact.
Write down the specific promise
Was the battery sold for backup power, bill savings, or participation in a utility program? Preserve the proposal, expected operating conditions, and any limitation on which circuits receive backup. Record what was represented about future payments.
Compare installation with the promised scope
Save commissioning records, model numbers, app reports, and service requests. Ask a qualified technician about technical performance. A legal review can then compare the documented promise, the delivered equipment, and the response to any complaint.
General educational information. Your contract, location, and dates matter. Ask for advice about your circumstances before making legal or payment decisions.
Compare the promised backup with the installed scope
Identify the battery model, usable capacity stated in the proposal, circuits included, commissioning date, and any separate subscription or financing. Save the explanation of what would remain powered during an outage. A backup claim and a bill-savings claim require different evidence, so record both separately.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.