Identify every company involved
The salesperson, installer, equipment manufacturer, warranty provider, lender, and loan servicer may be separate businesses. Use the names on your documents to build a contact list. Verify any claimed replacement company through an independent source before providing account information.
Preserve notices and unfinished work
Collect closure notices, returned emails, open service tickets, inspection results, and the condition of the system. If you receive a court or bankruptcy notice, save the complete document and raise any stated deadline promptly with counsel.
Do not assume all obligations ended
A company closing does not, by itself, answer what happens to a separate loan or warranty. Ask who now handles each obligation and request the explanation in writing. Be cautious of anyone demanding immediate payment while promising an automatic release from every agreement.
General educational information. Your contract, location, and dates matter. Ask for advice about your circumstances before making legal or payment decisions.
Trace each obligation after a closure
Keep the original installer, lender, warranty issuer, and current account manager in separate rows. Save assignment and servicing notices, not just the new payment address. A manufacturer warranty may cover equipment while leaving labor or roof repair unresolved. A bankruptcy notice can introduce a separate process and deadlines that need individual attention.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.