Separate the promise from the result
Write down the exact claim you remember: no electric bill, a fixed payment, an available incentive, or a system that would cover your usage. Identify the person, date, and method of communication. A disappointing result and an intentionally misleading sale are different questions; a careful review needs the evidence behind both.
Preserve the sales record
Keep advertisements, proposals, text messages, emails, financing disclosures, and any recordings you already lawfully possess. Save complete conversations, including dates, rather than cropped screenshots alone. Do not change the files. Note whether the presentation and written agreement were in different languages.
Compare the numbers
Place the promised monthly cost beside the loan or lease payment and the remaining utility bill. Identify estimates, assumptions, and written guarantees separately. Include system production reports and changes in household usage. This makes the discrepancy easier to understand without assuming that every bill increase proves fraud.
Ask for a focused legal review
Explain which statement influenced your decision and how the actual terms differ. Defiant Law can assess the documents and discuss whether a consumer, contract, or property-related dispute merits further work. No advertisement can determine the outcome of an individual case.
General educational information. Your contract, location, and dates matter. Ask for advice about your circumstances before making legal or payment decisions.
Organize a promise-to-document comparison
For each disputed statement, record the speaker, date, exact words remembered, available evidence, and the written term that differs. Include the language of the sales conversation. Separate facts you personally observed from what someone later told you. This format helps a reviewer identify missing evidence without assuming an unfavorable outcome proves deception.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.