Read the terms that matter over time
Find the lease term, payment escalator, service obligations, transfer conditions, and purchase options. A fixed starting payment may not stay fixed. Keep the version you signed, including exhibits and amendments, rather than relying on a current online sample.
Identify the specific dispute
Explain whether the problem involves sales representations, equipment performance, repair delays, billing, or a planned home sale. Include the dates and the requests you have already made. Those details help separate a service issue from a broader contract dispute.
Evaluate an exit in writing
Before accepting a buyout or transfer proposal, ask for the full cost and the effect on ownership, removal, warranties, and future obligations. Do not assume a promised cancellation also includes equipment removal or restoration of the roof. A proposed resolution should address those items expressly.
General educational information. Your contract, location, and dates matter. Ask for advice about your circumstances before making legal or payment decisions.
Ownership, removal, and transfer are separate questions
Check who owns the equipment and who must maintain it. Find the escalation formula, roof-work procedure, transfer conditions, and end-of-term choices. A buyout quotation may address the equipment without resolving a separate complaint. Ask what happens to roof restoration, existing service tickets, and any payment dispute before accepting a release.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.