Locate the stalled step
A project may be waiting on installation, inspection, interconnection, permission to operate, or repair. Identify the last completed milestone and who is responsible for the next one. Keep utility notices and inspection records alongside the contractor’s messages.
Document performance safely
Save monitoring reports with their date ranges, error messages, service tickets, and photos taken from a safe location. Note outages and when you first reported them. Avoid electrical work or roof access yourself; a qualified professional should assess safety concerns.
Connect the problem to the agreement
Locate the completion promises, workmanship terms, equipment warranties, and production guarantee, if any. Gather bills paid during the delay. These records help counsel evaluate the work promised, the response to complaints, and the practical remedies to discuss.
General educational information. Your contract, location, and dates matter. Ask for advice about your circumstances before making legal or payment decisions.
Create a milestone record
Distinguish equipment delivery, physical installation, inspection approval, interconnection approval, and permission to operate. Record who is waiting on whom rather than assuming the last company you spoke with controls the next step. Save failed-inspection notices and utility requests. A completed installation is not the same thing as a system authorized to operate.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.