Compare matching periods
Collect utility bills and production reports covering the same dates. Include the solar loan or lease payment so the household cost is visible. Seasonal usage changes and billing cycles can make a one-month comparison misleading.
Find the original savings assumptions
Look for estimated consumption, expected production, utility rate assumptions, and any recurring charges. Separate the sales forecast from an express written guarantee. If the system never operated, identify that timeline before trying to judge long-term savings.
Turn a concern into a clear record
Prepare a table showing the month, production, utility charge, and solar payment. Add the corresponding sales statement and your written complaints. This gives a professional a concrete starting point without treating every remaining utility charge as evidence of wrongdoing.
General educational information. Your contract, location, and dates matter. Ask for advice about your circumstances before making legal or payment decisions.
Compare the proposal with the household record
Build a month-by-month comparison of the utility charge, solar payment, and production. Mark changes such as an electric vehicle, new residents, rate changes, or a period when the system was offline. Locate the assumptions for exported electricity and net energy metering in the original proposal. A remaining utility bill alone does not establish that a promise was false. The useful question is which specific representation differs from the documented result.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
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Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.