Start with the source records
Locate every dispute-resolution clause and identify the agreement it belongs to. Preserve any amendments and incorporated rules you received. Different contracts may name different parties or procedures, so a single clause should not be assumed to govern the entire project.
Compare the details
Build the factual chronology and evidence index before treating a demand as a form letter. Record any required notice discussions for counsel to evaluate. Identify the outcome sought and which parties would need to participate to resolve financing, equipment, and property issues.
Turn the record into useful questions
Ask about scope, fees, procedural costs, and whether a separate engagement is required. This guide does not decide whether a clause is enforceable, which forum applies, or when a claim must be filed. Those questions require the actual documents and applicable law.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.