Start with the source records
Obtain the completed document and its certificate or audit trail together. Preserve the original invitation and completion emails, envelope identifier, signer addresses, timestamps, and any authentication records available to you. Do not alter the files while organizing copies.
Compare the details
Write down the sequence you remember: who held the device, whether you received a code, what screens you saw, what language was used, and what you believed you were authorizing. Distinguish a disputed signature from a dispute about terms that were not explained. Both require specific facts.
Turn the record into useful questions
An IP address or timestamp is one piece of context, not a complete identification of the person who consented. A review compares the audit trail, documents, communications, and the homeowner’s account. If there are multiple versions, preserve each rather than selecting only the most favorable one.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.