Start with the source records
Write a dated account in your own words before trying to select a legal label. Start with how the seller contacted you, who attended, what was shown, and which statements affected your decision. Mark uncertain dates as approximate rather than filling gaps with guesses.
Compare the details
Connect each event to an independent record: messages, calendar entries, proposal versions, signing invitations, bank statements, or utility notices. Preserve complete conversations. Identify whether an assertion is a direct memory, something documented, or information received later from another person.
Turn the record into useful questions
Finish with what happened after signing: installation, activation, first payment, first concern, and the responses to complaints. A useful chronology shows both the events that support your concern and those that may complicate it. The goal is an accurate record for review.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.