Start with the source records
Trace the transaction through documents, not logos. Put the proposal, installation contract, financing, equipment warranty, and service agreement in separate groups. Record the legal name and signature date on each. A familiar brand may appear in several roles without being the signatory to every agreement.
Compare the details
Build two parallel records: the promises and the performance. The first includes projected bills, production, incentives, and ownership. The second includes installation, inspection, PTO, payments, and service requests. Connect each disputed promise to its speaker and each performance issue to the party whose work or obligation needs review.
Turn the record into useful questions
A clear transaction map exposes missing documents. If the proposal names one company and the loan another, request both complete records. If an account changed managers, preserve the transition notice. A complete map supports a focused review; it does not automatically make every participant liable.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.