Start with the source records
Begin with six transaction records: the installation agreement, finance agreement, lease or PPA if applicable, sales proposal, disclosures, and electronic-signature audit trail. Mark documents that do not apply instead of trying to obtain a contract you never had.
Compare the details
Add six performance and dispute records: utility bills, production data, permit and PTO records, photos or inspection reports, sales and complaint communications, and warranty or account notices. Group multiple files under the same category and keep their original dates.
Turn the record into useful questions
Create a short index listing the file, date, company, and question it helps answer. Keep a list of missing records and the requests already made for them. An incomplete file should not prevent an initial conversation, especially if there is an upcoming date or notice.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.