Start with the facts
A collection notice, account statement, and credit report can describe different stages of the same dispute. Save each document and distinguish the original lender, current servicer, and any collector. Tell the reviewing attorney about every response date shown on a notice.
Evidence to preserve
Complete notices and envelopes; payment history; loan agreement; correspondence about disputed charges; the relevant credit-report entry; prior dispute submissions and responses. Share sensitive account documents only through an approved secure channel after speaking with the team.
Questions for review
What amount and account are being reported? Does the notice identify the same creditor as your records? Is there a court paper or imminent date? A complaint about installation does not automatically suspend payments, collections, or a court deadline.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.