Start with the facts
A signature image does not tell the whole signing story. Preserve the complete agreement and electronic signing record, including the versions you received. Explain whether you dispute signing anything, dispute a particular document, or believe the final terms changed after you signed.
Evidence to preserve
Original email invitations; completion certificate; envelope or transaction ID; timestamps and time zone; authentication messages; every contract version; messages with the salesperson. Keep original files rather than screenshots alone. Never publish signing links or access codes.
Questions for review
Which email address and phone were used? Who had access to them? Was the contract explained in the same language as the document? A timestamp, IP address, or signature picture needs context and does not by itself prove who consented.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.