Start with the facts
Compare energy in kilowatt-hours over matching dates before comparing dollars. A sales estimate, a written production guarantee, and a monitoring app measure different things. A monitoring gap can also differ from an actual outage.
Evidence to preserve
Proposal and design; exact guarantee and exclusions; monthly production exports; utility usage for the same period; equipment alerts; shading changes; repair requests; activation date. Record whether data is measured or estimated.
Questions for review
Does the guarantee cover a calendar year or contract year? Does it allow degradation? Who must receive a claim? A percentage shortfall in our tool organizes a comparison; it is not an award calculation or proof of a legal violation.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.