Start with the facts
Keep the exact representation about an incentive separate from the financing obligation. A salesperson may have described a credit as a refund, a guaranteed payment, or money that would reduce the loan. The question for review is what was represented and how it affected the agreement you accepted.
Evidence to preserve
The dated proposal; incentive calculations; texts or emails; loan payment schedule; any expected lump-sum payment or payment reset; records of questions raised with the seller. Ask a qualified tax professional to assess your own eligibility under the rules for the applicable year.
Questions for review
Did the quote show a gross price and a reduced net price? Would payments change without a prepayment? Was a personal tax benefit described as certain? This page does not state that any tax credit is currently available or that a visitor qualifies.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.
Prepare your next step
Related guidance
Further consumer information
FTC — Solar Power for Your Home
Agency resources provide background, not a decision about your contract. Tax rules and company arrangements can change; historical material is not current eligibility advice.