Identify your account and agreement
Sunrun directs existing customers to its app for agreements, billing, and system information. If your documents use the Vivint name, preserve that original agreement alongside later account notices and verify your current contact from your statements.
Focus your document review
Lease or PPA escalators, production records, roof-work terms, and transfer conditions.
Separate the businesses involved
Write down the legal name on each agreement and who now sends the statements. A seller, installer, lender, servicer, and warranty issuer can have different roles. A company name on an app does not establish responsibility for every promise made during the sale.
Official account resource
Sunrun / Vivint — official support information
Source checked October 5, 2026. Support arrangements can change; verify instructions against your own account notices. Defiant Law is independent and is not affiliated with the companies named here. Inclusion does not imply misconduct.
Build the review file
Signed installation and finance agreements, lease or PPA; the proposal and disclosures; signing records; utility bills and production reports; photos and inspections; messages and complaint responses; permit, PTO, warranty and account notices.
Common mistakes to avoid
Do not delete original messages, crop away dates, or send only the signature page. Do not assume a complaint stops a payment obligation or a deadline. Before accepting a repair, buyout, or release, identify what it changes. You can contact us even if records are incomplete; tell us what is missing.
Questions homeowners ask
Do I need every document before contacting you?
No. Start with what happened and what records you have. The team can explain what additional material may be useful and how to share it securely.
Does this problem mean I can cancel or stop paying?
This page cannot determine that. The agreements, parties, evidence, and applicable rules need individual review. Do not change payments based on a calculator or this guide.
What happens after a free review request?
Our intake team reviews the inquiry and contacts you using the details supplied. Any retained investigation or representation requires a separate agreement describing scope and fees. This is not an emergency response service.